Membership Changes FAQs
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Why is the program changing?
As Wilderton continues to grow, we’re always looking for ways to improve and exceed expectations for our community. The updated loyalty club is designed to give members even more of what they love, with exciting new benefits such as exclusive online events, fresh merch, and expanded cocktail kits. By evolving our program, we’re ensuring that it not only rewards loyalty but also elevates the overall Wilderton experience, helping us connect more deeply with members while keeping things fresh and exciting.
Do I need to register for a new account?
No. Your existing account, including your login credentials and profile information, will be automatically transitioned to the new program.
What will happen to my points?
Your points will not be affected by the program change. You’ll still have access to all the points you’ve earned during your time as a member and you can continue to earn points exactly as you always have.
Are the available rewards & benefits changing?
No current rewards or benefits will be discontinued when the program updates, New, exciting benefits and rewards, however, will be added. Keep an eye on your inbox in early October for the program launch announcement for more details.
How will I manage my rewards and membership?
You will continue to log in to Shopify and use the member portal to view your points & benefits and redeem your rewards. To access the portal, log in to shopify then click on the Member Portal link on your account page.
Do I have to pay for the new program?
No. Standard membership, which includes all of the benefits you currently enjoy, will remain free. The new program will introduce an additional membership level that Wilderton fans can upgrade to for a quarterly fee,
When will the program changes take effect?
The new program will debut in early October. If you are subscribed to our emails, you will receive details of the launch directly. You can also check our social media accounts and the website for announcements.